Last updated: July 23, 2026
1. Order processing and production
Stock items generally require 7–15 business days before dispatch. Made-to-order and custom ceramic orders generally require 35–60 days after sample or artwork approval. Timing is indicative and may vary with order complexity, kiln schedules, material availability and public holidays.
2. Retail standard shipping
For published retail products shipped to eligible destinations, standard shipping is free when the physical-product subtotal is US$69 or more (or the equivalent selected checkout currency). Orders below US$69 have a US$12.90 standard-shipping charge. Digital-only items do not have a shipping charge. This offer applies to standard service only and is subject to the destination, parcel size and carrier availability.
3. Oversized, remote and trade orders
Oversized artworks, very fragile large pieces, remote areas, wholesale orders and custom OEM/ODM orders may require a separate freight confirmation before dispatch. We will confirm the available method, estimated transit time and any additional freight charge before shipment or in the relevant quotation or proforma invoice.
4. Export packing
Ceramic pieces are individually protected and packed in reinforced export cartons. Retail-ready inner boxes, palletization, carton marks and other packing specifications can be quoted for trade and custom orders.
5. Duties, taxes and customs
For eligible destinations where DDP (duty-paid) service is expressly confirmed in your order or quotation, customs clearance, import duties and applicable taxes are included and no additional payment is due on delivery. For destinations or orders not confirmed as DDP, the buyer is responsible for import duties, VAT/GST, local taxes, customs-clearance charges and fees imposed in the destination country.
6. Delivery and tracking
Tracking details are shared when available. Carrier delivery dates are estimates, not guarantees. CIMU E'ER is not responsible for delays caused by customs, carrier disruptions, incorrect delivery information, force majeure or other events outside our reasonable control.
7. Damaged shipments
Please inspect your delivery promptly. If damage is visible, retain all packaging and contact us within 7 days with photographs of the item, inner protection, outer carton and shipping label. See our Return & Refund Policy for the claim process.
For a quote including freight options, contact如需包含运费方案的报价，请联系 SZ10180228@gmail.com.